Terms & Conditions
(The following terms include information about your legal rights according to the rules on distance contracts and e-commerce.)
These terms and conditions are valid for all deliveries of the 'DIWALI Yogawear, Sabine Utz e.U' to consumers (§1.1.2 KSchG)
2. Contractual partner
The contract of purchase is concluded with: 'DIWALI Yogawear, Sabine Utz e.U', Phorusgasse 2/22, 1040 Vienna, Austria
For questions or complaints you can contact us anytime and send us an email to:
3. Offer and conclusion of the contract
The presentation of products in our online shop is not a legally binding offer, but a non-binding online catalogue. Errors and omissions excepted (E&OE).
By clicking the button [submit] you give a binding order for all the items selected in your shopping cart. The confirmation of your order together with the acceptance of your order will be send rightaway via automated e-mail. With this e-mail confirmation the contract of the purchase will be agreed.
4. Right of withdrawal
You can withdraw your contract of purchase within 14 days without giving reasons in writing (eg letter, fax, e-mail) or – if you received the goods before the deadline – by returning the goods. The time limit begins after receipt of this notification in writing, but not before receiving the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery). To ensure the time for complaints it is sufficient to send either the revocation or the goods. The revocation must be sent to:
'DIWALI Yogawear, Sabine Utz e.U', Phorusgasse 2/22, 1040 Vienna, Austria,
In the case of an effective cancellation the mutually received benefits and any benefits (if any interest). If you cannot return the received achievement totally or partly or only in deteriorated condition, you need to pay compensation. This does not apply if the impairment is only due to testing – as they would in a retail store. Transportable items are to be returned at our risk.
You have to bear the costs of returning the goods if the goods were actually ordered and if the price of the returned goods do not exceed an amount of 50 euros.
Otherwise, the return is free of charge for you.
Obligations to reimburse payments must be made within 30 days. The time limit begins for you with sending your notice of cancellation or the goods, and for us with their reception.
The right does not apply to distance contracts for the delivery of goods that are produced according to customer specifications or clearly tailored to personal needs or which by their nature are not suitable for return.
Return costs when exercising right of withdrawal
If you use your right of withdrawal (see above), you have to bear the cost of returning the goods if the delivered goods ordered and if the price of the commodity is the sum of not exceeding 50 euros or if you are at a higher price have rendered the matter at the time of the revocation yet the return or a contractually agreed part payment. Otherwise, the return is free of charge for you.
5. Price and shipping
The stated price on the product pages include the VAT and other price components.
In addition to the prices we charge shipping costs. These depend on the quantity of goods ordered and the shipping method selected and the destination, These terms will be clearly communicated to you on the product pages, in the shopping cart system and on the order page.
Shipping takes place in cooperation with the Austrian Postal Service.
The shipping time depends on the size of the purchase orders, the selected shipping method and destination. If any specific delivery times occur, we point it out before completing your order. If any items should not be available, you will be informed immediately.
Please be aware that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes. We are entitled to partial delivery if this is acceptable for you. No additional shipping costs occur for you unless otherwise expressly agreed.
Payment is exclusively pre-payment. We provide you our bank details with the order and will deliver the goods after having received the payment.
A right of offset is only available to you when your counterclaims have been legally established in court or are undisputed or acknowledged by us in written form.
You can get a lien only if the claims occur from the same contractual relationship.
8. Retention of title
The delivered goods remain our property until full payment.
The warranty is subject to legal regulations, but we in the event of a shortage of the goods of your choice will deliver in addition or repair. If the repair is unsuccessful or if the product is also defective, you will be refunded the full purchase price in exchange of the returned good or you can keep the goods at a lowered price.
If you find the product you want, you can put this obligation by clicking the button [Add To Cart] in the shopping cart. The contents of the basket can be viewed any time by clicking on the shoppingcart symbol. The products can be removed from the shopping cart at any time by clicking the link [delete]. If you want to buy the products in your cart, simply click the button [submit]. Please then enter your data. Registration is offered but not required. Your data is encrypted. Now select the shipping and payment method. After entering your data, you check your entries one more time. By clicking the button [submit] you complete the ordering process. The process can be interrupted at any time by closing the browser window.
The contract text is stored on our internal systems.The terms and conditions can be viewed at any time on this page.